Let's talk about the terms and conditions of this online Casino Mate. The fact is that for the first time we saw absolutely clearly defined conditions concerning the protection of the interests of the players. We mean responsible play. Judging by the Terms and Conditions, Casino Mate really takes the problem of gambling addiction very seriously and describes in detail all the possibilities for players who are too carried away with betting.
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Responsible game at Casino Mate.
So, what can a player do to protect himself from gambling addiction? At Casino Mate, he is offered to issue a request for self-exclusion.
We would like to tell you about these requests in more detail. To begin with, the gambler can use the pre-lock function for 24 hours. To block the Casino Mate account, he needs to contact Live Chat or write an email. We recommend the chat, as the technical support staff react literally in seconds.
After your Casino Mate account is blocked for a day, you will receive an email with a form to fill out. In this form, you must specify the desired blocking period, as well as the reason for such a decision. After that, the account will be blocked for the period required by the player. If the player does not want to submit the form to the casino, the account will be automatically unblocked after 24 hours.
But that's not all.
Casino Mate offers gamblers suffering from gambling addiction to take advantage of the opportunity of lifelong self-exclusion. To do this, it is necessary to verify the identity. And then the account will be blocked without the possibility of recovery.
By the way, if a player blocks an account for a certain period, he cannot unlock it ahead of time. As you can see, Casino Mate takes the principles of responsible gaming seriously, and already for this we give the institution a five.